Frequently asked questions

Once you choose a plan and complete signup, your workspace is created instantly. Add your menu items, set up tables, and invite staff — most restaurants are billing within the same afternoon.

Any modern web browser on a tablet, laptop, or desktop for the POS and admin console. For tableside ordering, your waitstaff need an Android phone with the MesaKOT Staff App. A Bluetooth thermal printer (58mm) handles receipts and KOTs.

Yes — you can add items manually through the admin console, or reach out to our onboarding team for bulk import assistance. Categories, prices, and cost data can all be set up in one session.

Essential covers daily operations: POS billing, floor management, kitchen display, staff app, and customer loyalty. Prestige adds advanced analytics (menu engineering, profitability matrices), GSTR-ready tax exports, white-label receipts, and multi-outlet support. Compare plans →

No. MesaKOT is month-to-month. You can upgrade, downgrade, or pause at any time. Annual billing gives you two months free, but even that can be cancelled with a prorated refund.

A courtesy window protects continuity — your data remains safe and accessible in read-only mode. Once membership resumes, full service restores instantly. We never delete your data during a lapse.

None. The subscription covers unlimited bills, unlimited staff accounts, and all standard features. Payment gateway fees for online payments (when available) are passed through at cost.

Absolutely. Each restaurant operates in its own isolated data environment. Your menu, bills, customer records, and staff data are never shared with or accessible by other tenants. Privacy is how the system is built — not an afterthought.

MesaKOT enforces role-based access control (RBAC) on every API endpoint. Owners have full control, managers handle daily operations, cashiers access the POS, waiters use the staff app, and kitchen staff see only the KDS. Every action is attributed and auditable.

Contact the account owner or reach MesaKOT support. Access can be restored through a verified identity process — credentials are never casually broadcast or emailed in plain text.